Good communication skills are key to success in life,
work and relationships. Without effective communication, a message can
turn into error, misunderstanding, frustration, or even disaster by
being misinterpreted or poorly delivered.
Communication is the process by which we exchange
information between individuals or groups of people. It is a process
where we try as clearly and accurately as we can, to convey our
thoughts, intentions and objectives.
Communication is successful only when both the sender
and the receiver understand the same information.
In today's highly informational and technological
environment it has become increasingly important to have good communication skills.
While many individuals still continue to struggle, the
inability to communicate effectively will hold them back not only in
their careers, but in social and personal relationships.
The steps for acquiring good communication skills:
Know what you want to say and why.
Understand clearly the purpose and intent of your message. Know to whom
you are communicating and why. Consider any barriers you may encounter
such as cultural differences or situational circumstances (gender, age,
or economic biases). Ask yourself what outcome you want to achieve and
the impression you want to leave.
How will you say it?
We're all aware by now, that it's not always what you say, but how you
say it that counts. Begin by making eye contact. You inspire trust and
confidence when you look a person in the eyes when you speak. Second,
be aware of your body language since it can say as much, or more, than
your words. By standing with arms easily at your side you tell others
that you are approachable and open to hearing what they have to say. If
instead, your arms are crossed and shoulders hunched, it suggests
disinterest or unwillingness to communicate. Good posture and an
approachable stance help make even difficult communication flow more
smoothly. Make sure you speak in a cooperative, non-adversarial tone.
Communication is a two way street. After you've said what you have to
say, stop, listen, and look for feedback and clues of comprehension.
While the person is responding avoid any impulses to cut them off or
listen only for the end of the sentence so that you can blurt out more
ideas or thoughts that come to your mind. Respectfully give them your
full attention. When they are finished, to ensure that your message has
been clearly and correctly understood, ask open questions and encourage
discussion. Fine-tune your message if necessary.
Reach understanding, agreement or consensus.
Once you have had to opportunity to discuss your
message and the feedback to it, re-visit the purpose of the
interchange. Have you reached common ground, solved a problem, or
clarified your position? If the purpose was to teach or instruct, have
you accomplished your goal? To communicate well is to understand
and be understood. Make sure that your message has been received as
intended and that any questions or concerns have been alleviated. You
can even agree to disagree. There are no guarantees that your
communication efforts will be meet with total compliance and agreement.
As long as you understand each other, are cordial and respectful, you
can still have a successful exchange.
More Tips for Developing Good Communication Skills
To obtain a better command of the
English language (or any other language), expand your vocabulary by reading and writing more. Look up words you're
not familiar with. The better you are able to express yourself, the
better your ability to communicate.
your listening skills. Be considerate of other speakers by waiting
until they are done before stating your views. Process what has being
said before responding.
Learn to understand and
appreciate opposing points of view by being open-minded and making an effort to see things
from another's perspective. It will in turn, gain you more
cooperation and understanding.
trying to communicate when in an emotional state. You lose objectivity
and may say something inappropriate or regrettable. Take time to think
your position through before speaking.
an organization such as Toastmasters that encourages you to develop a
variety of communication skills as well as allowing you the opportunity
to meet new and interesting people.
When you take the time to acquire and hone good
communication skills you open yourself up to better relationships, more
career opportunities, and increased self-confidence. Moreover, you reach higher
levels of mutual understanding and cooperation while successfully
attaining your goals.
All new skills take time to refine, however, with
effort and practice you can develop good, even exceptional,