Communication is the process by which we exchange information between individuals or groups of people. It is a process where we try as clearly and accurately as we can, to convey our thoughts, intentions and objectives.
Communication is successful only when both the sender and the receiver understand the same information.
In today's highly informational and technological environment it has become increasingly important to have good communication skills.
While many individuals still continue to struggle, the inability
to communicate effectively will hold them back not only in their
careers, but in social and personal relationships.
By standing with arms easily at your side you tell others that you are approachable and open to hearing what they have to say. If instead, your arms are crossed and shoulders hunched, it suggests disinterest or unwillingness to communicate.
Good posture and an approachable stance help make even difficult
communication flow more smoothly. Make sure you speak in a
cooperative, non-adversarial tone. Be nonjudgmental.
3 Listen. Communication is a two way street. After you've said what you have to say, stop, listen, and look for feedback and clues of comprehension. While the person is responding avoid any impulses to cut them off or listen only for the end of the sentence so that you can blurt out more ideas or thoughts that come to your mind.
Respectfully give them your full attention. When they are
finished, to ensure that your message has been clearly and
correctly understood, ask open questions and encourage discussion.
Fine-tune your message if necessary.
4. Reach understanding, agreement or consensus. Once you have had the opportunity to discuss your message and the feedback to it, re-visit the purpose of the interchange. Have you reached common ground, solved a problem, or clarified your position? If the purpose was to teach or instruct, have you accomplished your goal? To communicate well is to understand and be understood.
Make sure that your message has been received as intended and that any questions or concerns have been alleviated. You can even agree to disagree.
There are no guarantees that your communication efforts will be
meet with total compliance and agreement. As long as you
understand each other, are cordial and respectful, you can still
have a successful exchange.
Moreover, you reach higher levels of mutual understanding and cooperation while successfully attaining your goals.
All new skills take time to refine, however, with effort and practice you can develop good, even exceptional, communication skills.